Originally Posted by
hourglass
RANT WARNING
[...]
Here are the issues I am having:
If the system cancels duplicate bookings, then a) why did it cancel the second one when I already cancelled the first one, b) why was the agent able to select seats on a supposedly "duplicated booking"? c) why did the agent assure me everything is correct and no need to cancel when I explained to her about the two bookings d) why did the ticket stay on my account for months(which is the biggest issue) and then get "audited" and cancelled without notification or return of points/eupgrades credits?
To be blunt, your rambling post is hard to follow, so I'm not going to try to figure out all the details, but I will try to help.
- Technically, by purchasing two tickets with the same origin/destination on the same date, you did violate the tariff, so AC is operating within the tariff to cancel one of the bookings. They even frequently cancel bookings they think are duplicates even when they don't violate the tariff, which is the subject of much frustration in this thread, but your case is quite clear
- The way the dupe detector functions is that, once it detects duplicate bookings, it will create a deadline to address the situation by cancelling or changing one of the bookings, e.g. clear duplicate by 23:59 Montreal time July 7. If you cancelled one of the tickets before that deadline, the other one should have stayed intact. If you cancelled one booking before that deadline, and the second booking was cancelled after that, there may be some other issue at play here. But without more precise (and concisely presented) information, impossible to say
- When a duplicate booking is cancelled, it should be refunded according to its original terms, but it doesn't happen automatically. If both of your bookings were Latitude rewards, they owe you a refund - it's not a courtesy, they owe you the points back - but you have to call in to get it processed manually (or you might be able to write in about it). This may also apply to eUps on that booking
Now I end up with a ticket that I can't even request eupgrade for....
Not being able to request eUps is a problem that occurs from time to time and can sometimes be solved by calling AC (
not Aeroplan). Please see the eUp thread.