Originally Posted by
durberville
If they try to play funny with these bookings, I don’t see the legal leg they can stand on.
The legal leg is that it's their game, their rules.
The cock-up is surely an embarrassment, even to IHG: so I'd expect them to avoid making waves.
It's worth them taking on the cost of servicing a handful of reservations at award rates lower than intended: their upside being that some poor suckers probably ended up paying 20,000 points for a Holiday Inn normally going for 8,000.