FlyerTalk Forums - View Single Post - AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Old Aug 8, 2022 | 5:40 pm
  #968  
onetouchpass
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5 Years on Site
 
Join Date: Oct 2020
Location: NYC
Programs: Hyatt Globalist, Flying Blue Platinum, AA Platinum Pro
Posts: 306
Originally Posted by YULRvR
I'm also having issues using e-upgrades (App and Web UI) both showing errors while trying to access the booking. Also noticing that when the e-upgrade page is loading, the "Credit History" field is not completely loading. Usually it would load, and show your credit balance with expiry dates. No balances are loading... and the "view" link is broken and doesn't go anywhere. Also, if I click the "My Transaction History" link, I get the error: "eupg.error._INVLD_TK_GEN" (Same error I get trying to pull up my reference from the e-upgrade page)
Oh well.. Time for some awful hold music, I guess.
Booking can't be pulled up on the web either..."We are temporarily unable to process your request. Please try again later. (err-7)"
I was able to add the booking on my app.
Same here. 1 hour now and counting on hold to try and have someone do it...

What did you end up doing?

edit: finally booked after connecting with an agent. 2 hours with Aeroplan 25K

Last edited by onetouchpass; Aug 8, 2022 at 8:17 pm Reason: update
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