Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 2,090
Try first to get compensation from AF and insist, and then after use AirHelp, to avoid their whooping commission.
Both times I used it they had to go to court (with MEA and Saudia) but I got part of my money at the end!