Originally Posted by
ATLSFO0515
I submitted a request for EU 261 compensation for a day-of-travel cancelled FRA-ATL early June flight via the LH Customer Feedback online form. I received an automated reply with a FB ID number and then a subsequent request for more information the following day which I provided within the hour. That was a number of weeks ago and I have heard nothing since despite having sent across a number of requests for an update by email. Is there a way to determine current status, that it was correctly submitted, and that is being reviewed? FB ID is 35805317. Thanks.
I wanted to follow up on the above question and see if someone could provide me a status update as its been a month from my last inquiry with no resolution. I did receive an email from Lufthansa customer support about 3 weeks ago requesting some additional information and indicated I could expect a resolution in the very near term. I provided the requested information same day; however I received no confirmation of receipt nor subsequent explanation of steps to resolution. Thanks for any insight and help you can provide. FB ID is the same as before -
35805317