New thread to replace existing long-running thread on OTP complaints. Previous thread here.

Please note the purpose of this thread is to discuss company-wide performance and systemic issues, rather than any particular flight. If you have questions about why a specific flight was delayed, please see this thread (this includes a specific flight/route that's often delayed - ACxxx being delayed 60% of the time is not a systemic issue in and of itself). If you want to know your rights to compensation for a delayed/cancelled flight, please consult this thread.