Thanks. I filed the online form you suggested with VS for the 261 - their form upon submission said they will contact in 48 hours.
As for people accusing me of being hostile - etc. Why would you get personal with me is beyond me. I have seen so often deltas many ways that we work around. A few weeks ago, I saw a flight that was routed Bom-Lhr-Atl-Iad cheaper miles than exact same flight that was just Bom-Lhr-Atl. If any of you travel international extensively - in the past we used to do multi city bookings or call as DL website would route us via some other city when trying to fly direct and then if you tried to book that city, it paired you with exact opposite city. We found workarounds to this.. just like my prev thread - people helped me out how to book. BNA is actually not even allowed to be book (despite legal connections, etc due to some system blocks they have).
Anyways - thanks to people like you - this forum as always as helped me. I have filed 261 claim
I have filed a complaint with DOT
i will be looking to small cause court to file a complaint. I looked up virgin and delta websites. VS actually has a route that works from Bom-del-Lhr-Atl but Delta wont book me as that partner is VS partner (that was DL partner but its not right now as DL metal does not fly to India). I again spoke to agents yesterday. Her explanation to me says it all —- Flights Change- schedules changes - we will not call VS - we will not ask them or provide overnight stay hotel ourselves. sorry you have 38 hour flight. We have other options but we will only book you on VS flight.. etc etc…
One thing I am sure of - consumer protection is not dead. Unlikes some other insinuations made here about me - I have asked for best connection - denied - asked for hotel - denied and nope I did not ask for any freebies - I did not even ask for an upgrade or anything given this change etc.
As I have said numerous times —- I have been polite, tried to get resolution and nope - not interested in fighting here or on phones with CSRs. One CSR told me - I feel so sorry for you, I will plead your case with global support because this is so wrong and they were turned down.
Unless someone higher up in DL takes responsibility this issue wont be resolved here or without me taking additional steps. Which I will as contrary to some beliefs here - one cannot simply take an itinerary months in advance - keep selling tickets and tell the customer —- sorry but you going to have to live with a 38 hour journey!!
Thank you once again for your help on this matter. I appreciate you pointing me to EU and UK protection laws which I have filed for.