Originally Posted by
Thichbay
Just upgrade from J to F (same flight same date) on my LAX-NRT segment (LAX-NRT-Asia). The issue is that we could NOT do it online using Change Reservation tool. AS website shows F availability on all date except my departure date. Called AS and ask for partner award desk. The agent told me she could not get the F seats to show up either and she would need to contact supervisor(?) to upgrade me. As I compulsively refreshed the reservation screen, I saw that they added the F seat to my reservation first then removed the J seat. New ticket issued and I was able to select F seat on JAL immediately. However, I don't see my award J seat go back to inventory and available to book.
I think a workaround for this is to upgrade to F to whatever date AS website allows and then change it back to the original departure date. However, I didn't have the courage to try that lol !
Congrats! Just a side note: next time, try not to refresh the reservation page while agents are working on the same ticket. I've been warned by many agents that this may cause a "simultaneous" error and may further delay whatever change you're trying to do. Personally I've had one such incident, where the agent couldn't complete the transaction during the phone call, and told me to wait a few hours for the final confirmation email. She specifically instructed me not to do anything with the reservation while waiting. That was also a JL award ticket in F, and needless to day, it was two very anxious hours before I got the email. With most airlines, this should be fine (such as AA), but apparently the infamous Alaska IT doesn't like it.