We arrived for our family BA holiday today to find that one of our bags hadn't been put on the plane. Apparently it will be delivered to us on the Monday flight. I have an AirTag in it and I can see it sitting in Terminal 5.

If it reaches us on Monday then it's annoying, but manageable. If it's longer than that then it becomes a serious problem as it contains medication and I therefore need to spend the next 2 days trying to get hold of it locally (which might not even be possible) or be repatriated to the UK.

I need to contact an actual human at BA who will make this their problem and assure me that (a) the bag is actually in their possession rather than just randomly lost and (b) it will definitely be on the Monday flight.

I called the BA Holidays "24 hour duty line" - which was predictably closed at 7:30pm. I've emailed [email protected] but I have low confidence that anyone where will consider this an issue that needs to get actually fixed. I'm a GCH - is there anyone else I could escalate this to?

(Don't tell me I shouldn't have put medication in the bag please)