Originally Posted by
SfoNick
I moved all my stuff there and mentioned to the manager that the new room needed to be cleaned. When I came back 12 hours later, all of my personal belongings were removed from the new room.
Your story is somewhat incomplete. To understand how much of a disaster it was, we need some details.
Did you pack up your original room and then put the packed bag(s) into the room, or did you unpack again in the new room?
What does "removed" mean - put in storage, or thrown in a dumpster and taken to the landfill?
If they just moved your packed bag into a secure location and you were able to retrieve it when you came back 12 hrs later, what's really the harm done here?
What's your expectation from complaining to Hilton? Compensation, presumably? How much?