Hi I’m new to the HHonors forum so please be nice. I had a bizarre experience at the Hilton Garden Inn San Jose/Milpitas. Booked a night and extended it to two with Priceline, and then added my HHonors Diamond number and chatted with the front desk through the app to try to link the reservations so I don’t have to change rooms. The chat front desk agent said that’s no problem. I reconfirmed this at check in and they said no problem, I’d just need to get the keys refreshed. So on day two, I go to get the keys refreshed and the manager said my same room is booked. I showed him the chat and told him the earlier agent said it was guaranteed and they said it again at check in. He says, “too bad, you booked with Priceline”. So he found me a room I could move all of my stuff into right then, since I was going to be gone all day. The new room was not clean (trash in the bin, sheets sprawled over the floor). I moved all my stuff there and mentioned to the manager that the new room needed to be cleaned. When I came back 12 hours later, all of my personal belongings were removed from the new room. I complained to the front desk and the manager said he had them removed for my protection?????? I’m not sure why this would be the case, as I followed his instructions exactly. Seems ridiculous.
I don’t know if I can whine to Hilton, even as a Diamond, since this reservation was booked with Priceline. But this was just a disaster, or do I deserve this booking with an OTA under different reservations…