Originally Posted by
ScienceTeacher
What was the change? A significant number of the non BAH team can make flight only changes to a Holiday Booking; so if only that I do suggest chasing.
It was adding an infant to a flight+hotel booking. Indeed, she was promptly able to add the infant onto the flight - but it was left to the BAH team to add the infant into the hotel (as per the misfortunates regaled in
my other thread).
In the end, nobody ever did ring me back, but the infant is now added to the flights, so I'm ultimately satisfied with the status quo.