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Thread: KLM or Air France - better customer service?
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Old Aug 5, 2022 | 12:38 pm
  #8  
legends92
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Join Date: Apr 2022
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Originally Posted by Goldorak
No, it's not greener with AF. And sincerely, if you complain because your refund is not made 2 days after request, I'm afraid you'll have to lower your expectation level. CS of KLM is super busy with all the cancellations, rebooking, bags problems they are suffering about due to the AMS mess. I am not saying it's good and it shouldn't be like that. But you need to take into account the current situation.
Didn’t want to come across as complaining. The two days was just to state a fact. Just not sure how long it takes as I’ve never requested refunds for tickets before.
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