Originally Posted by
robinhoodbob
I tried to change the origin of a redemption with Avios (booked through QR) and the call center is stated that it's impossible to do. They're saying that the fare rules state that it's impossible to change the origin. The only option is to cancel (and wait 7-28 business days for the refund of the Avios) then rebook.
I then tried to change the timing of my flight, keeping the original routing. Despite showing availability online, the agent then said that there was no space on the new routing. The website also errors out when I try to change online. Apparently, this was because a change of ticket books into a different fare class than new avios bookings. Again, the only option is to cancel then rebook.
If you have better luck, please let me know. This has been an extremely frustrating process.
Puh, that's a pity! I have a Avios booking with QR and am considering in changing my origin (so the first leg), but not the destination (second leg). The thing is that there is no more availible award seats on the second leg. So if they can't change it directly and have to cancel, then I risk that the second leg will not be anymore availible, right (cause either someone else bookes it until I got my Avios back and can book again or they don't even open this seat anymore)?
Or did anyone manage to change the first leg of the booking on the phone?