FlyerTalk Forums - View Single Post - Hyatt Place Charlotte / University Research Park
Old Aug 4, 2022 | 3:38 pm
  #6  
CMK10
In Memoriam, FlyerTalk Evangelist
 
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,856
Stayed again here last night and annoyingly they don't have their stuff together still.

- Check in agent was nowhere to be found when I arrived at 9:30 PM. I had to wait 5 minutes for her to show up
- She also served as the bartender so I waited while she dealt with the line that formed while she was gone only to learn all their beer taps are broken and they don't have any draft beer
- My room was missing a bunch of amenities including coffee mugs and in fact cups of any kind and a bath mat and only had two towels. When I dropped something and bent down to pick it up I noticed a ton of accumulated garbage under the bathroom sink
- Breakfast is still bad. It's the same spread I posted above except there were no hot breakfast sandwiches available at 8:45 AM. When I asked an attendant about it she rudely informed me they'd stopped serving hot food. I pointed out the time and she said they weren't making anymore.

The rooms and hotel are nicer than the airport and Arrowood property but the fact that a year in they're still having such simple service issues is frustrating.
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