Originally Posted by
jlemon
I had a similar experience speaking with an AAdvantage customer rep while I was attempting to have my purchased 500-mile upgrades converted to miles instead of LPs. I had received an e-mail from AAdvantage with an offer of 65,000 miles for my purchased upgrades....but checking my account, I discovered AA had already converted all of my upgrades, both purchased and complimentary, to LPs. After discussing this situation with her, the AAdvantage rep then placed my call on hold for about 45 minutes while she attempted to get an answer from her supervisor. Judging by the accent of the rep, I suspect she was not located in the US. She finally got back to me with a response of "We're working on it" but sounded quite befuddled.
The day that the automatic conversation happened I place a call to the AAdvantage customer service number around 1 PM CST and my rep said we have to fill out some form but you will receive an email from us with 4 options and noted that AA was only converting paid 500-mile certs. The call lasted around 5 minutes total. For reference, their options arrived in an email on July 27, 2022 and got my miles in my account yesterday. So, it a timely process time, but it sounds like they may have hopefully found the template to kick off to the apportiate team. Good luck, just for reference my choices offered are below.
A. 750 Loyalty Points (250 Loyalty Points x 3 purchased 500-mile
upgrades)
B. 15,000 AAdvantageŽ bonus miles (5,000 bonus miles x 3 purchased
500-mile upgrades)
C. Travel Voucher of $120.00 (the paid amount associated with your 3
purchased 500-mile upgrades)
D. Refund of $120.00 to the original form of payment or check depending
on when your upgrades were purchased