- Number of SWUs lost: 4
- Time you first attempted to contact AA on July 31: 6:30pm ET
- Approximate time spent waiting on hold: 10 mins After the callback came
- Approximate time spent waiting for a callback: 8:30hr (was quoted 4-5hr)
- Approximate time spent waiting in chat: 10hr
- Did you reach an agent in time but receive misinformation ("SWU department is closed" or other such nonsense): no
- Current AA status: EXP
- Approximate YTD Loyalty Points: 73k