- Number of SWUs lost: 4
- Time you first attempted to contact AA on July 31: Never - could not find any flights I wanted with SWU availability, even being somewhat flexible on days and times.
- Approximate time spent waiting on hold: n/a
- Approximate time spent waiting for a callback: n/a
- Approximate time spent waiting in chat: n/a
- Did you reach an agent in time but receive misinformation ("SWU department is closed" or other such nonsense): n/a
- Current AA status: EXP
- Approximate YTD Loyalty Points: 160,000