Wondering how many people were affected and no sense clogging up the SWU FAQs thread.

For those who lost SWUs on July 31, 2022, due to AA's insane wait times and/or poorly trained agents, please consider copying and pasting the following and then adding your responses:

- Number of SWUs lost: __
- Time you first attempted to contact AA on July 31: __
- Approximate time spent waiting on hold: __
- Approximate time spent waiting for a callback: __
- Approximate time spent waiting in chat: __
- Did you reach an agent in time but receive misinformation ("SWU department is closed" or other such nonsense): __
- Current AA status: __
- Approximate YTD Loyalty Points: __

Feel free to post a link to this on social media, travel blogs, etc. Thanks.