FlyerTalk Forums - View Single Post - Weird AAdvantage call centre experience
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Old Aug 3, 2022 | 5:43 pm
  #9  
Centurion
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20 Years on Site
 
Join Date: May 2002
Location: Arizona
Posts: 5,900
OP you could be contacting someone working from home. The job performance metrics have them penalized for call handoffs
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