Originally Posted by
Kacee
For full refund in this exact situation (confirmed award cancelled due to property selling out for event), see Gary Leff's recent experience, where Hyatt confirmed in writing its policy is to rebook and issue a full refund.
https://viewfromthewing.com/i-booked...y-alila-marea/
...
The quote from the spokesperson in the article was as follows:
"...when faced with the need to relocate a guest or guests, Hyatt’s policy is to immediately work to demonstrate care by issuing a full-refund, rebooking their stay for a later date or finding alternate accommodations at nearby hotels."
I would have read that as meaning just one of those three (i.e. refund, OR rebook for a later date, OR rebook at another property), but the blogger received a refund and an alternate (refund, AND rebook for a later date OR another property). Others have reported receiving the former though, so I don't think it's actually any more clear now than before.