FlyerTalk Forums - View Single Post - Confirmed Reservation Not Being Honored at Alila Uluwatu
Old Aug 3, 2022 | 8:41 am
  #36  
59Impala
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Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
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Originally Posted by MSPeconomist
I realize that Gary got his stay totally comped, but I wonder whether he got better treatment as a blogger, using his contacts. His resolution seems unreasonably generous to me, despite his comments that this is standard policy according to an unnamed Hyatt executive referring to an apparently unpublished policy.
I fully agree, I cannot imagine this being the standard practice, and I don't even think it is appropriate.
Appropriate in my view is a comparable property, and include some extras, e.g. an upgraded room, some resort credits, depending on the situation.
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