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Thread: Confirmed Reservation Not Being Honored at Alila Uluwatu
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Old Aug 3, 2022 | 4:55 am
  #34  
CLEguy
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Originally Posted by sadiqhassan
Update - the hotel cancelled my reservation and the points have returned to my account. The hotel then replied to my email asking to be re-accomodated at an alternative hotel and said that I can stay at the Alila Seminyak for 32,000 points (cash rate $420) or the Andaz Bali for 30,000 points a night (cash rate $465). The points/ cash rate of my room was 30,000 / $704. I had reached out to World of Hyatt directly and will see what they say but it seems I am SOL otherwise. Very disappointing experience overall.

My conversation has been entirely with the reservation manager so far, so maybe I would have more luck with the property manager.
Fight on this. Escalate to the GM and with Hyatt directly. You will need to insist on similar or better accommodation at a similar or better property—I don’t think those two fit the bill.

Perhaps gleff can share some corporate contacts from his experience at Alila Marea.
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