Originally Posted by
DaveMidknight
The agent is correct, as Marriott is still comparing two flexible rates, because the rate the agent is mentioning is still cancellable until 7 days before your arrival and you get a full refund.
Good spot. I think the agent has got it wrong though - the pre-paid rate is non-refundable, but can be changed up to 7 days prior to check in. The property is The Laylow, Honolulu - I can't see any rates that are refundable up to 7 days out. I'll challenge the refusal.