Originally Posted by
Troopers
I tried to get AA to rebook them on a direct flight but AA said they can’t help since BA exchanged their tickets (and rebooked them on a Delta 5:30am flight w/a stop in ATL). I was told that my bro and mom need to work with BA for alternative flights.
Question: shouldn’t AA be able to rebook them since this was a AA ticket?
Not anymore. By convention, since BA caused the delay and was responsible for rebooking, BA took over the ticket and reissued it on 125 stock. It's no longer 001 stock and AA was not the carrier that caused the disruption so it's not AA's to touch. The AA agent is right in that you need to talk to BA for subsequent changes now.
AA's morning non-stop is completely sold out, and the evening one only has one seat open in J. So it's not altogether surprising that BA looked for alternatives... though somewhat odd they ended up putting them on Delta when there are connecting flights through DFW and PHX that have 2 seats available, as normally rebooking within alliance is preferable.