I pushed again via a PM to find out what exactly the issue is. As usual, the Customer Service rep did not read what I wrote and sent back a standard boilerplate response. No one seems to acknowledge there is a problem with the site.

Re: Transferring points to United AirlinesWe can imagine how frustrating this experience is for you, XXXXXXX. It is not the experience we aim to provide for our valued guests. Please visit the Rewards Exchange at https://www.choicehotels.com/choice-...wards-exchange and click “Transfer Now” to access the Loyalty Wallet, where you can redeem your points. We appreciate your patience and loyalty to us.

Kathy
Customer Care