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Thread: FAQ: What's a Systemwide Upgrade / SWU / VIP and how to use? (Master thread)
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Old Aug 2, 2022 | 10:33 am
  #1831  
js1993
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Join Date: Aug 2021
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Originally Posted by JJeffrey
For a company the size of AA, any 'liability' they cleared off the books (if they even accrue as a liability) from a few expiring SWUs would be a rounding error.
If that's the case, then it's even more inexplicable why AA makes SWUs so hard to use or why AA is acting like processing SWUs at 1:00 am yesterday would have broken the company.

Imagine waiting in line at a store for 10 hours with a product in your hand, only to be told "sorry, your coupon expired three minutes ago" when you finally get to the register.

Insane. Absolutely insane.
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