I am also staying here right now and it seems the staff have little power to do anything for the guests if something wrong occurs.

As a diamond we were only upgraded as a check in snafu, totally on the hotel, somehow allowed a garden view room with pool to open up. During our check in nightmare we had to ask for free drinks as the pain of waiting for a room long after check in and they hadn’t offered us any compensation but we’re glad to take our money.

Regardless everything else here has been great and the diamond breakfast is a nice touch. After reading some previous posts I was worried but overall it has been a great stay.