At the property now using my AMEX free night certificate. Like to most on here recently we didn't receive a upgrade as Diamond members. The room is showing ages with weird stains on the wall from one of the AC units, and on the closet doors.. see attached for reference.. the wall looks like I'm at some rundown motel.

The shower also has a smell coming up from the drainage - it gets better during and immediately after showers but the smell comes back hours after. Have to close the shower and bathroom doors so the smell doesn't permeate the room.

Also yesterday was my first time staying at a hotel where the cleaning crew left one of the cleaning rags ON MY pajamas. I know accidents happen but I honestly had higher expectations for Conrad, especially given the cash rates even at the Lagoon view unit..

Any suggestions on what's the appropriate ask here and who to talk to? I've reached out on whatsapp to two of the staff members but haven't received much response. We're staying for a few more nights..

Thanks!

wall stain from AC...