Called reservations this morning to have two QF awards redeposited that I cancelled yesterday. Picked up pseudo immediately to an agent who seemed very professional, but it was a very odd call.

Initially the agent displayed almost open reluctance to doing anything with my redeposit request, stating it hadn't been 24 hours since I cancelled. He came very close to outright pushing back on my request. Odd in itself, I've never had an agent push back on that before, especially when having other awards on hold I need to purchase that day.

I explained that I've never had a QF award redeposit automatically without calling. He asked for the record locator numbers, but it seemed to be very much in a tone that was pacifying me. Followed by saying they were processing --- this accomplished in literally < 60 seconds total from the time I gave the first locator number. I remarked how unusual that was. His reply was -- and this is almost verbatim -- "No, I pushed the button and it says it's processing."

I'm very skeptical anything happened at all on this call at all. Bizarre as it sounds, I'm actually not convinced I was even talking to a trained reservations agent.

Now, maybe I reached the super-duper AA agent who works miracles, or something has changed in the IT system, but this was completely out of family with any experience I've had with QF re-deposits. Normally the agent remarks the tickets are under QF control and I go into a 20-40 minute hold while they sort it out. It was actually far out of family with any re-deposit call I've ever had with any agent, regardless of the partner airline involved. Even those accomplished quickly and professionally aren't accomplished and completed in 15 seconds from giving a record locator number. Plus, this was hours ago and still no redeposits into my account. Also contrary to usual experiences when the agent manually processes redeposits on a call - usually 15-30 minutes top, often while I'm still on the call.

But the mythical marvelous agent has sort of boxed me into waiting out the 24 hours now. That's fine. I'll be calling back in 3 hours exactly.