Originally Posted by
18wheeler_vanrekt
So, I have an existing Krisflyer account (I was even Gold once, back in the days that 100% of any United miles flown credited). But I haven't signed in in like 3 years, and in the meantime I've both forgotten my password, and lost access to the email account linked with my Krisflyer account so I can't reset it. In fact, I might have even not accessed my account since the 6-digit PINs were discontinued...
Anyway, Krisflyer isn't letting me create an account with the same name and different email (fair), so I've been trying to contact Singapore Airlines' Krisflyer customer service, so far w/o success. I'm based in the USA, has anyone else had this issue and how were you able to contact them to fix this kind of issue? Would love to use the 250k *A Gold transfer bonus!
having the same issue. Were you able to contact them? After talking to 3 different agents, I was directed to an email address and they have so far been unhelpful. Just trying to either start a new account or get into my old one. It’s wild that it can be so difficult to fix something so simple.