FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Aug 1, 2022 | 8:06 am
  #577  
scubadu
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Join Date: Sep 2008
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Originally Posted by js1993
It's not even August 1 yet on the West Coast.

I'd file a DOT complaint immediately, and send an email to AA.

Screenshot your call log, etc.
Of course another option, crazy I know, would be to not a wait until literally the last hours of the very last day in order to deal with this situation. That might be a more efficient option that depending on DOT for something that frankly, they likely could care less about.

I really don't understand why people operate this way. The expiration date is not a surprise, it has been out there for ages. And if someone could find SWU availability yesterday, they likely could have found it a week ago or two weeks ago, or two months ago.

I realize I'm yelling into the wind around here, but maybe folks should try to avoid this situation next year...

Regards
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