Originally Posted by
scubadu
I guess I'm curious if there is anything actionable here? Is there a way to head this off so it does not happen? For example, can a points transfer be done over the phone, with a rep?
Points transfers can only be done online.
Originally Posted by
scubadu
I wondering if perhaps doing a first time points transfer of 350K, out of the gate, might set off an alarm (though the OP doesn't state if this was their first transfer)
This sounds like a winner to me. They're just making sure no one hacked you and redeemed your rewards. I think adding 2-step authentication before completing transfer would help here.