Originally Posted by
WillTravel4Food
You'll need to call to get it resolved. Sometimes with partner awards, they get in a state where they require a call.
So I called a few days ago (maybe 5 days from departure) and they were able to move my spouse to F no problems. Today I saw 1 more F seat open on the HND-JFK segment(our flight leaves today from BKK and tomorrow from HND), but they weren't able to change me to F even after HUCAing once. They both said they cannot see the space when trying to change either the HND-JFK segment or the whole BKK-JFK segment. Anything else I can do here? I'm not too familiar with Alaska or JALs married segment logic and if that matters here.
EDIT: ended up calling 4 times and the 4th time they were able to process it. Cheers!