I have 6 E-credits for unused tickets that were canceled before travel via Deltas website. All tickets were purchased as refundable fares.

In the past I have used similar E-credits when booking tickets, sometimes with family members on the itinerary. I've done this via the DM line because I was having trouble with credits showing up in my account.

Today I tried to book a round trip flight for myself and two family members on Delta.com. I selected 5 of the e-credits before choosing flights, chose flights, selected seats and entered family members. Credit was only applied to my ticket and my credit card was charged for the other flights.

I called the DM line for assistance and the agent said e-credits can only be used for the original purchaser. I explained that I have had an agent book tickets for me in the past. He said there's nothing he could do. I asked for a supervisor and here I am 20 minutes later sitting on hold.

My assumption was that E-credits are as good as cash..as they were purchased with cash. Delta has received all the benefits of holding my cash for me until a time of my choosing. Is there a policy that says I can't ask them to apply my money to a ticket I am buying no matter whose name is on the ticket? if so I'm wondering if this policy is even legal as they don't disclose this prior to issuing the e-credit...rather it's buried in the e-credits terms and conditions that you don't see until after the e-credit is issued.

Has anyone else been able to use credits for family on or off the same itinerary or was I just lucky with a good agent the time I did this in the past?

Thanks!