Just spent better part of a week here. My thoughts...

Background: Business trip. Indian Wells was a little out-of-reach on price when there are plenty of seemingly-decent, lower-priced (non-Hyatt) options around. OTOH, I need the EQN and the Hyatt badge would be nice, so I went for it.

Based on the comments above, I was hoping for a 'wow, it's from the last century, but it's still charming.' What this place really is is a dump. And there may be a dump or two I just offended. My apologies to those dumps and the posters whose warnings I didn't heed.

Some of this has been said before, but I'll walk through my stay as quickly as possible.

Parking was so-so. As mentioned, self-parking is in the former valet garage, which is around the back. I don't know what the self-parking setup used to be, but it's a bit much to charge $25 for this. (Yeah, you could make the same argument at a lot of properties.) OTOH, OPM.

The front desk staff was nice throughout the trip, but I could tell they were new. For some reason, I thought I was going to have to pry every single bottle of water out of their hands. At $20/night (resort fee,) they should have delivered them to me. (And, indeed, that was the first 'discussion.' They said water was in my room on the first night. It wasn't. Are you sure? We're talking about 2 bottles of water, yes I'm sure.) I really don't think they were trying to be this way, but it was like they didn't understand the concept. But everybody gets water, surely they've seen it before. ???

The only F&B outlet open is the lobby bar. As a low Explorist, I didn't check out breakfast, but the evening selection was an indifferent bartender, a limited menu, and way-too-loud live music. Hard pass.

The room. When I first went up to my room, I contrasted the worn and stained hall/atrium carpet with the new carpet in the room. The new carpet was the high point. (And I should give the new mattress some love, too.) The style was fine. Yes, from last century, but it would have been ok. Except... I don't know when the last time the room was properly cleaned, and I don't know when the last time a maintenance person had been inside of it. I'm not a clean freak. I've seen random hair in hotel rooms before and it doesn't bother me. But three obviously different hairs in different places, plus dust and crumbs is a fail.

I'm trying to remember everything that was 'wrong' with the room, but there're so many it's difficult. The sink faucet leaked when on. Not a big deal, but it had leaked so long that it had eaten away at the caulking on the vanity. The TV remotes didn't work right. Seems nit-picky, but the issue was the cable box has an IR extender and the receiver had come loose and was pointing at the back wall. Easy fix, but why did I have to do it? Tub faucet was dripping. There was a light out in the hall. No big deal for where it was, but it points to the lack of caring. Balcony door didn't lock. (But had a privacy lock.) Coffee maker didn't work right. Again, lack of caring all around.

Sure, the place needs a reno. But, it could be perfectly acceptable if they just cared. But they don't, so I don't care to come back. Yeah, perhaps the Andaz/Thompson delays are messing with them, and sure, staffing is tough right now, but that's not an excuse for what I saw, IMHO. Put just a little effort into this place to make it at least tolerable.