Why was I not upgraded?
I am S100K member, and last week I requested for upgrade to J (using my e-upgrade credits), YOW - YYZ. Upon check-in, 16/16 booked, and I was #1 on the wait list for upgrade. Concierge and gate agent assured me that if seats opened up after I boarded, they would gladly come and move me to J. I boarded, and sat in my Y seat. Passengers were boarding, and seats were empty in J. Boarding completed, and I asked the FA regarding my upgrade, she had no idea. At the last minute, the J cabin was full of uniformed captains and FAs, including the FA who shrugged me earlier.
I was curious, is this correct? I thought AC employees only take J seats after the upgrade list of passengers is done. Thoughts?