Exactly. It's as if the call centre agents have been given a script. "Sorry Sir/Madam. We don't have an agreement/cannot book you on a flight with any other airlines on this route."

Yesterday, on a call to rebook another cancelled flight, I was told BA has no agreement to switch to Cathay Pacific. Seriously? We're expected to believe this crap? A fellow Oneworld partner?

Enough is enough. Trouble is that most people believe the crap BA feed us and just take the refund.