Originally Posted by JezzaG

Whilst I’m pleased that I and others are getting rebooked, what I find deeply disappointing is why BA cancelled these flights and initially used, and then created a policy, that they must have known (IMHO) was contrary to EU261 and likely to seriously pee off their customer base?

I know I will win Dumb ... Question of the Year … and it’s all about the money but when I hear of people being “bullied” (and I felt this myself) into accepting below what they are entitled then I think something has gone seriously wrong with the ethics in the company.