I think it is clear that Alaska Airlines is clearly at fault, given how much they offer to this family.
They are not only going to reimburse them the cost of their plane tickets, but also costs for the whole trip including the cruise and other prepaid costs, and most importantly, Alaska Airlines is going to fly this family to Seattle to train their staffs.
This is no longer one of the two-sided stories that we often see in social media, but I am glad that Alaska Airlines apologizes and their actions speak louder than those statements.
I understand the stress of the gate supervisors and the crews given how short this turnaround at an out station, but it is inexcusable to not at least approach the family.
At least the story seems to have a good result.

Carfield