Just a heads up to those that failed
A few things some may or not be aware of American got so overwhelmed with members calling
ADv customer service they redirected the calls overseas to untrained inexperienced agents reading off cue cards
Basically to 86 the calls & get rid of us .These agents typically have thick accents which is likely the easiest way
to tell you’ve been redirected .But also their inexperience shows.Typically someone 21 ish years of age and new
They say they will put in a request but most of the time never do.It’s super sketchy
The only work around is to get someone in corporate or other similar senior agent and plead your case.
Good luck all