Originally Posted by
TravelLawyer
How long did this take? I emailed them 2 weeks ago, they replied that a specialist will get back to me... but nada.
I was told during a phone call to the AAdvantage desk that someone would get back to me within 72 hours.
However, I received the e-mail with the four different offers about three weeks later.
I also chose to receive miles instead of LPs for my purchased upgrades.
However, I just checked my AAdvantage account and it appears AA converted all of my paid and complimentary 500-mile upgrades to LPs.
So I will call them tomorrow, reference the e-mail they sent me and attempt to ascertain what the heck happened.