Originally Posted by
hydrackj
Just an update. Hawaiian did give me a credit, but only for 1/2 of what they admitted they owe me. I've sent them several more emails, explaining and providing proof that all the credit to our credit card wasn't provided (and it was a significant sum). They claim I was fully reimbursed, to talk to my bank and ignored further emails from me. So likely I'll have to continue this fight via Dept Transportation and the Hawaiian credit card I used to book the fare.
Sorry you're going through this. It's really hard to understand why HA leadership doesn't understand that being a high-quality carrier includes being trustworthy. HA does a lot of things right, particularly the front-line people on the planes and in the airports (the latter a bit more mixed), but this kind of thing is why almost all of my travel outside the state is on other carriers. I just don't trust HA to have my back or make things right when things go sideways.