Originally Posted by
VegasGambler
AS can violate the ADA all they want; they are exempt from it.
https://en.wikipedia.org/wiki/Air_Carrier_Access_Act
The ACAA prohibits commercial airlines from discriminating against passengers with disabilities.
Presumably there's some question about whether or not appropriate accommodation happened in this case.
Originally Posted by
VegasGambler
From reading the article the pilot's decision sounded reasonable
The Millers said the captain nor the flight crew ever asked them why Gabe was making noises. Instead, they were not allowed to board the flight.“Nobody ever came to talk to us, to ask us how we interpret what he is doing,” Jeff said. “He made an assumption, and he was absolutely wrong.”
That's probably why there's been a bunch of apologies and miles flying around; it's very likely a real service failure (that could expose the airline to liability and big ol' DOT fines were it to occur again) when all the details came out. That's how the parents are treating it, an opportunity to correct things, not like an excuse to go hit up a corporation with big pockets for $$$.
Why is it so hard to believe that an airline can mess up something like this when they
can't even get lounge access that has actual published rules right?