Originally Posted by
dcht
Flying BKK-JFK via HND on JAL in a few days and wanted to switch from J to F (HND-JFK segment) since I saw a seat open up. Went to make the change on Alaska but it's not letting me and I'm getting an error. Do I need to call or can this be done online (maybe I'm doing something wrong)?
You'll need to call to get it resolved. Sometimes with partner awards, they get in a state where they require a call.