VegasGambler One of the reasons I stopped reading and commenting on the Washington Post Monday travel blog was because Elliot’s solution to any customer service issue was to basically email 27 company executives.

This was even the case when people just asked simple advice like how to book seats. His response was never “customer service can sort that” it was wmail the likes of Doug Parker!

I’m all in favour of consumer advocacy but save your bully pulpit for something major.