Originally Posted by
washeelers747
Thanks for bringing up QRPC's QR #. Called them recently, and they finally manage to cancel my booking but unfortunately, they have to submit refund request which take UP to 28 business days. Def much better than QRPC US line, which dont do anything for me. Note to myself - be sure about my ability to take trip when I use avios to avoid long wait to get avios back.
Bummer that QR remove "refund avios" part from dashboard.
May I ask what number you called? I’ve called several times and the most they’ve done is to get them to cancel the booking. But I’ve been told repeatedly that I need to wait for an answer from the online form. I’ve sent several messages in all categories and I’ve been waiting for 2 weeks now. I did note as well that the options are reduced now.