Originally Posted by IsleSeat

Well after 2 1/2 years for known reasons I returned to this venue and to my surprise just arriving, the entire neighborhood has turned for the worse, closed shops everywhere, graffiti, dirt, outcasts wandering around. The entry to the hotel has now been fenced off and with security.
Inside, a mushy, rancid smell welcomes you. The lounge on the 22nd floor never reopened.
Rooms are equally mushy, dated, dirty and without any appointments needed in this decade. There are no water glasses, water heaters, leave alone coffee makers and no water at all in the rooms.
carpets are dirty, door locks prone to key failure.
outside, ther is no safe place to walk. Cabs do not wait at this venue due to crime, vandalism and bad elements.
My beloveth Trafalgar Bar on the ground floor is cloed. Thaynused to be my favorite but it is gone forever.
Theft also occur, I feel unsafe everywhere in here.
The food on the second floor restaurant is dismal at best and expensive.
No more Crowne Plaza Santiago for me ever and I can see it pulled from IHG altogether very soon.
Intercontinental is the only IHG of class left