Originally Posted by
KingCanute
I just logged in to check and interestingly the number of service area and service sub area options available to select from has been reduced quite a lot since last month. There used to be a "refund avios" option which is the one that always gave me a rapid reply. I hope that has not gone forever... I last used the award booking change option 4 weeks ago and that was resolved within 48 hours.
Alternatively, have you tried calling the QRPC number in Doha? In contact centre, select your country and then to the right should be the 24 hour Qatar number for your membership tier. It's not expensive to call if you use skype or similar. I haven't called them recently but they always seemed better to deal with than the main call centre number.
Thanks for bringing up QRPC's QR #. Called them recently, and they finally manage to cancel my booking but unfortunately, they have to submit refund request which take UP to 28 business days. Def much better than QRPC US line, which dont do anything for me. Note to myself - be sure about my ability to take trip when I use avios to avoid long wait to get avios back.
Bummer that QR remove "refund avios" part from dashboard.