Since complaints about problems during travel are a common reason for people to come to FT, this thread is meant as a quick reference to the threads that are in high demand about how to deal with current issues, or obtain compensation for said problems.

Please review this list and post in the appropriate thread; please do not start new threads on these topics. If you have more than one question, please make posts in each thread that is relevant. For instance, if AC lost your bags on one flight, and you’d like to know about compensation for a very lengthy delay on a flight (maybe even the same one where they lost your bags), please post about your baggage in the baggage thread, and post about delay compensation in the appropriate compensation thread.

Has AC changed your flight in advance of travel (more than 48 hours from scheduled departure)? AC changed/cancelled my flight. What are my options?

Problems on or about day of travel (within 48 hours of scheduled departure)? (Delays/cancellations/diversions): IRROPs - Cancellation / Delay / Diversion etc. WITHIN 48 HOURS of departure

Baggage issues?

• Lost baggage? Tracing and locating missing baggage (2022 onwards)
• Expense reimbursement and/or compensation for lost baggage? Expenses and compensation for delayed baggage (2018 onwards)
• Damaged bags during travels with AC? Damaged baggage

Looking for compensation for a delayed or cancelled flight?

• General discussion of compensation eligibility, including which regime(s) you’re eligible for and which may be more favourable: Air Canada Compensation For Delayed/Cancelled Flights
• Canadian regulations: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
• European regulations: Claiming EU261 Compensation from AC